Frequently Asked Questions

Welcome to the Solitalux FAQ Page — we’re here to make your shopping experience smooth, transparent, and worry-free.

📦 Do you ship worldwide?

Yes! Solitalux proudly offers United States and International shipping worldwide.

⏱ How long does processing and shipping take?

  • Order Processing: 1–3 business days to prepare your order.

  • Before shipping, we will send you a photo of your exact product and the shipping label to ensure everything is correct.

  • Delivery Time: 7–14 business days on average.

Note: Delivery times may vary depending on the carrier. Solitalux has no control over carrier delays, lost, or mishandled packages.

📮 Which shipping carriers do you use?

We mainly ship through:

  • FedEx

  • USPS

  • UPS

🚫 Do you accept returns or exchanges?

No. Because Solitalux is a pre-order–based store, all items are made and sourced specifically for your order.
For this reason, we do not accept returns or exchanges.

Please double-check your sizing before placing your order. We are not responsible for incorrect size selections.

📏 How does sizing work?

All products fit true to size.

  • Sizing is based on the exact brand and shoe model you choose.

  • We guarantee accurate sizing and the highest quality with every order.

If you are unsure about sizing, feel free to contact us before purchasing.

📨 How do I track my order?

  • We provide daily updates via Instagram DM, and

  • All tracking numbers are emailed once your order is shipped.

  • You can track your shipment using our Track Your Order page on the Solitalux website.

💎 Do you guarantee my order?

Absolutely. Solitalux guarantees:
✔ Authentic quality
✔ Accurate sizing
✔ Your order is exactly as described

We take pride in providing only the highest quality and individually verifying every order before shipping.

If you still have questions, our team is happy to assist!
📩 Email: solitaluxchat@gmail.com
📸 Instagram: @solitalux

🖤 Thank you for choosing Solitalux!