Shipping Policy
Thank you for shopping with Solitalux. We are committed to providing a transparent and reliable shipping experience for every customer. Please review our shipping policies below before placing your order.
🌍 Worldwide Shipping
Solitalux ships both within the United States and internationally. Shipping rates may vary based on your location and carrier rates.
🕒 Order Processing Times
After an order is placed, we require 1–3 business days to process and prepare your order.
Before shipping, we will:
✔ Send you a photo of your exact order
✔ Show your shipping label
This ensures that everything is correct before your package is sent out.
📦 Delivery Time
Once shipped, delivery typically takes:
7–14 business days
⛔ Please note: Shipping time is an estimate and may vary depending on the carrier, holidays, customs, or unforeseen delays. Solitalux has no control over carrier delays, lost packages, or delivery errors.
🚚 Shipping Carriers
We ship primarily with:
-
FedEx
-
USPS
-
UPS
Tracking numbers are emailed to you once your order is shipped and can be tracked using our Track Your Order page.
🔁 No Returns or Exchanges
Because Solitalux is pre-order based, each item is sourced specifically for your order.
For this reason, we do not accept returns or exchanges.
Please confirm your sizing and details before checking out.
📨 Address Accuracy
Customers are responsible for providing an accurate shipping address.
Solitalux is not responsible for packages lost due to incorrect addresses provided by the customer.
If you made a mistake in your address, please contact us immediately after placing your order.
💎 Quality Guarantee
Every order is carefully verified before shipment. We guarantee:
✔ Accurate sizing
✔ High-quality products
✔ An exact product match to what you ordered
If you have questions regarding shipping, feel free to reach out:
📩 Email: solitaluxchat@gmail.com
📸 Instagram: @solitalux
🖤 Thank you for choosing Solitalux!